Shipping policy

1. Order Processing and Production Time

  • Made-to-Order Products: All products in our store are custom-made upon order. We do not manufacture any items ourselves; instead, we work with trusted suppliers to produce and ship your items.
  • Overseas Production: Some of our products are produced overseas, which may affect shipping times. Production typically takes 2-7 business days, allowing us to meet quality standards before shipping.

2. Shipping Times and Options

  • Standard Shipping: Estimated delivery time is 5-10 business days after production. Orders with items produced overseas may take longer, depending on the destination.
  • Expedited Shipping: Expedited shipping options are available at checkout (where applicable). Delivery time varies by location but generally takes 2-5 business days after production.
  • International Shipping: We ship internationally to select countries. Delivery times vary widely for international orders and may take 10-20 business days, depending on destination and customs processes.

Please note that shipping times are estimates and may be impacted by factors beyond our control, such as customs clearance or carrier delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping option. Free shipping may be available on certain orders; please check our promotions page for current offers.
  • International Customs and Fees: International customers are responsible for any additional customs fees, taxes, or import duties required by their country.

4. Order Tracking

  • Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking to update.

5. Order Issues and Delays

  • Lost or Delayed Packages: If your package is delayed, please reach out to us. We will help track your package or contact the carrier if necessary.
  • Incorrect Address: Please ensure all shipping details are correct. Orders returned due to incorrect address information may require additional shipping fees for redelivery.

6. Shipping Limitations

  • Some items may have shipping restrictions based on region or customs regulations. We’ll notify you at checkout if an item cannot be shipped to your location.
  • Extended Shipping Times: Due to overseas production, certain products may have longer delivery timelines. We appreciate your patience as we work with our suppliers to bring you high-quality, made-to-order items.

7. Contact Us

For any questions or concerns regarding shipping, please contact us at admin@naralicensing.org

Thank you for shopping with NARA Digital Emporium! We’re committed to delivering your items in a timely and professional manner.